Technical Writer (DECE)

Neustar (NYSE: NSR) provides the North American communications industry with essential clearinghouse services. We operate the authoritative directories that manage virtually all telephone area codes and numbers, and enable the dynamic routing of calls among thousands of competing communications service providers (CSPs) in the United States and Canada. All telecommunications service providers (TSPs), as well as  CSPs that offer telecommunications services to the public at large, must access our clearinghouse as one of our customers to properly route virtually all of their calls. We also provide clearinghouse services to emerging CSPs, including Internet service providers, cable television operators, and voice over Internet protocol, or VoIP, service providers. In addition, we manage the authoritative directories for the .us and .biz Internet domains, as well as for Common Short Codes, part of the short messaging service, or SMS, relied upon by the U.S. wireless industry.

Develop, write, maintain and update product documentation, including, but not limited to, product user guides, operation manuals, technical white papers, and on-line help.

• Establish documentation development plans and schedules consistent with product release schedule. 
• Maintain strong working relationships with the all NeuStar organizations.
• Collect data and research documentation needs by learning NeuStar products and their customer needs; by interviewing engineering, marketing, and support team members; and by using product specifications, fact sheets, engineering kits, and other pertinent information.

• Candidates must posses a bachelor’s degree in English, Communications, Computer Science, or related field, and have a minimum of four years experience in a technical writing role within or for a software development or software support organization. The candidate must have experience reading and understanding functional requirements, and business process flows.
• Entrepreneurial personality and exceptional communications skills are a requirement.
• Impeccable English grammar and composition skills; ability to use computer-based publishing tools; constructive, cooperative, and effective interview skills; technical understanding of computer and software products.
• Experience in telecomm and graphical user interfaces preferred. 
• Experience in other areas of software development a plus. Completion of an original technical documentation project of significant length and complexity.
• Understanding of Digital Entertainment Industry, including traditional Big Box retailers, licensing across all content types (films, books, music), new digital service providers and digital distribution models highly desired      

To apply, send resume to:  [Click Here to Email Your Resumé]
       

Diversity, inclusion and teamwork are second nature to Neustar; and these values permeate our entire business structure. NeuStar is committed to creating an environment where a wide spectrum of opinions and beliefs are actively sought, listened to and respected. Further, our talented workforce draws from the many geographic areas and markets in which Neustar operates worldwide, which represents a distinct competitive advantage.

The rich and varied personal and professional backgrounds of our employees make NeuStar a dynamic and rewarding company at which to build a career. We invite you to join us
 

An Equal Opportunity Employer M/F/H/V.

Neustar, Inc. considers all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, or status as a Vietnam-era or special disabled veteran in accordance with federal law. Neustar, Inc., complies with applicable state and local laws prohibiting discrimination in employment and provides reasonable accommodation to qualified individuals with disabilities in accordance with the American with Disabilities Act (ADA) and applicable state and local laws